I bought a really cheap HP laptop over five years ago through e-buyer. Recently I wanted to re-install the machine as it was getting slow and full but I had deleted the backup software from the machine years ago.
I simply called up and was greeted by a friendly customer service agent who sent out the Windows XP re-install disks with all the drivers on a next day courier service for free! I couldn't believe it.
This experience has left me thinking that HP customer service ROCKS!
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