We are very sorry that our customer service did not live up to your expectations on this occasion. We strive to offer customers a professional and stress free experience when buying tyres. Unfortunately in this case there an unexpected problem with your order, the this we cannot apologise enough. We would like to clarify that when courier companies are looking into the return or delivery of an item they often need proof of despatch in order to chase the item; this was simply the case in this situation and we unfortunately had no other option but to contact you for this.

Hopefully you experiences have not put you off purchasing from us again. Once again we apologise for any inconvenience that the unexpected issues may have caused you.

Kind Regards
The Tyretraders Sales Team