I purchased an Onkyo 609 Amp which seemed to have a fault with the video output. I spoke to Karl who immediately shipped to me a second unit. The problem still existed which was a conflict between the two pieces of equipment. Karl then shipped t me a Yamaha 671 ad arranged collection of the Onkyos. This totally resolved my problem. I found the customer service and exceptional help by Karl absolutely brilliant. I will not hesitate to use Exceptional AV in the future and to recommend them to my friends.
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